When it's good it's good, but when it's bad it's BAD.
I go to Village Inn often and while I do sometimes eat in at the restaurant, most of the time I get food to go. I have a couple items that I always get. The honey mustard pita is good, most of the time. However, I've had them serve me with a rock hard pita and even though I order it without bacon, sometimes they put bacon on it anyway. There have been times where I've ordered an omelet, and it's been unedible. I always get the Denver omelete and for whatever reason, they've added mushrooms before (the denver omelette doesn't come with mushrooms). There have been times that the hashbrowns that come with the omelette were rock hard and I couldn't eat them.
As far as the wait staff, they are always pretty friendly. Although honestly, I would rather deal with rude staff and actually have food made consistently well.