Clive >Automotive Sales & Services > Westside Auto Pros
1901 NW 92nd Ct Ste A, Clive, IA | Directions 5032541.609480 -93.742520
Monday 07:30 - 05:30, Tuesday 07:30 - 05:30, Wednesday 07:30 - 05:30, Thursday, 07:30 - 05:30, Friday 07:30 - 05:30, Saturday CLOSE - CLOSE, Sunday CLOSE - CLOSE
I wouldn't take my car there if they were free. I can't stand the commercials, that high pitched, prissy, whiny voice of "Ron" This commercial comes on and I can't change the channel quick enough. If they got rid of him on the commercials, the brand and the business would do much better. I don't believe for a moment that this business is as high rated as promoted; it's more believable that it's whitewash and not what I'm hearing from real people. Own the business, Ron, but shut up!
I had a great experience at Westside Auto Pros! – It was like a SPA for my car! Westside is clean and professional, I watched tv in the private waiting room while enjoying a complimentary beverage. When the work was done they came and got me and took me back to show me what they did and explain the repairs - this has never happened anywhere else! The repairs ended up costing me $50 less than I was quoted at another shop and I felt when I left that I had made a good decision - they earned my trust in just one visit. I will recommend this shop to all my friends and family!
Shady Business – Called Westside Auto Pros to get my vehicle checked out. They claimed it would cost $100 to do a thorough check up. When I brought my vehicle in the check up price was $120.00. Early afternoon I received a phone call with my vehicle status. They stated what needed to be repaired and claimed repairs would cost $400.00 and made recommendations on other items I should have fixed. I told them I would discuss the repair options with somebody I know who is knowledgeable about auto repairs. After discussing the repair problems and calling them back they stated they forgot to add in some of the repair costs and jacked the price up another $300. At that point I decided the repairs could be made by somebody who was more trustworthy. I was burned on the 120.00 but who knows how much more they would have charged me for repairs.
MY CAR IS FIXED !!! – My car has had a problem for 6 months. It has a mind of it's own. Several times a week it just will not start. Four shops have tried to fix it replacing hundreds of dollars of parts. I gave Westside Auto Pros a try based on their reputation and on the first visit they replaced a part for $400 dollars. The very next day it did not start and they towed it back. This time they installed a $200 part and said it was fixed. They also paid for the tow and gave me my original $400 back. Two months later it still starts everytime and I am happy!
WHAT A RIP OFF !! – *** WORST REPAIR SHOP I HAVE EVER BEEN TO *** DO NOT DO BUSINESS WITH THEM!!! I recently needed my water pump replaced in my vehicle. i came to westside auto because the originally quoted me $350 to do the work. I had 3 other qoutes in the same price range but opted for westside because it was closer to my work than the others. after i scheduled a time i did some reading online and saw all the bad reviews. i almost cancelled my appointment based off of what i read but then i thought that "only people who get poor service write reviews" and i gave them a chance. WORST IDEA EVER ! they contacted me halfway through the day and stated it would be $500 to replace but would not give me a reason for the difference in price. i was needing my vehicle done as soon as possible so i just told them to do the work. 2 days after i had the work done my vehicle started to act funny. the gauges would tick up very high (never happened before), my heat was kicking in and out (never happened before) and it eventually went out 7 days after my "work was done" and now it was leaking engine coolant at a very high rate. my car is not old and is not a junker and this was not anywhere close to being a normal thing. i took my vehicle into my dealer (very trustworthy and where i have always gone except for this one time) and they advised me that the water pump that was put into my vehicle did not have the correct size fittings and therefor was ABSOLUTE JUNK in my vehicle. I had to replace it at my dealer 2 weeks after i had the work done at westside auto. now i went back to westside auto the day after i got my vehicle back in working order with a new water pump that WAS MEANT FOR MY VEHICLE. i let them know what happened and even showed them a write up from a CERTIFIED repair shop showing what was wrong and i was told i would be taken care of and they would respond back to me via phone later that afternoon. i called back in 4 times that afternoon and was blown off each time. NOT ONCE DID SOMEONE TRY TO CONTACT ME BACK AS I WAS TOLD! i finally got a response the next day (again i had to make the contact) and this is what i was told: THEY ARE NICE ENOUGH AND WILLING TO GIVE ME A $200 STORE CREDIT ON A FUTURE REPAIR. **!!!! WWWHHHAAAATTTTTT !!!!*** ARE YOU KIDDING ME??!!! I spent $500 on an originally quoted $350 water pump replacement that was done by a negligent repair shop that ended up messing my vehicle up more after the fact and not only do i not get my money back but these jokers think i am going to bring my vehicle in for another future repair ??? And to think that when i brought in the crap water pump they tossed in my vehicle they tried to take it back without giving me that portion of my money also. I wonder how long that would have sat in the shop before they tried to dump in the next person looking for HELP - probably would have gone into the very next car. THIS PLACE IS USELESS IN REPAIR AND EVEN WORSE IN SERVICE. Please believe in all the bad reviews of this "repair" shop and DO NOT TAKE ANYTHING NEAR THIS BUSINESS FOR REPAIR!!! Also read into the positive reviews because 4 out of 5 of the good ones are from the owner himself trying to defend his "business" from all the bad reviews. Here is an idea: do respectable work and treat people the right way and EARN GOOD REVIEWS!!! I wouldn't recommend this place to my worst enemy. Give yourselves a hand Westside Auto Pros! Hopefully your business won't be around too much longer to lie, cheat and steal money from people.
Ripped me off – I dropped it off for an engine diagnostic and brake repair. They didn't call me that day to give me a status update, I had to call them. The following day, they called at 11:30 am right before they go to lunch, to ask for authorization to do the brakes. They didn't get done until 3 pm, which is when I was supposed to be at work. They could only tell me that the spark plugs were misfiring, but they would have to fix them before they could finish diagnostic. I lost wages because they took an entire day to diagnose a misfire.
WOW! That is service! – My air conditioner quit working and I was supposed to go out of town the next day. I called Allen and explained my situation. He got me in and fixed that same day. The compressor was bad and I really liked that they gave me an option of a new part or rebuilt. While I do not like car repair bills, it was good to do business with friendly people who understood my situation, thank you Auto Pros.
Left my car in WORSE condition! – I just recently move to Des Moines. My car had recently been reving on it's own and had been overheating. Took it to this place because I had read about all the good things people said on these reviews. NOT! Needless to say they claimed it was my thermostat. A tow charge of $80 for 3 miles away. Then the total bill was $380. I did get an oil change but apparently the thermostat only costs about 20-30. AND it should only take about 15 min to fix. They told me my car was to be ready by 5 and I received a call 15min before telling me that it wouldn't be done till the morning. The next day I called multiple times asking the status of my car and they told me someone would call back. Finally at 5 that night they dropped my car off. WITH NO FUEL! I had just filled up my car when it broke down. They tried to tell me that the test drive is only 2miles and it was 3miles to drop it off at my work. Then they admitted there were 12miles driven on my car. IT doesn't take that much gas for 12 miles. I wasn't able to test drive it because I needed to make it home, when I left work at 830pm I turned my car on and the brake and abs light were on. When I backed up there was a huge bang under my car. Every time since when I turn the steering wheel something Pops really loud and IT DIDN"T DO THAT AT ALL BEFORE I TOOK IT THERE! The next day now my trac off light is back on also. Needless to say, yea my car isn't over heating for now. But it's about to break something else which I didn't have before, I had to get a fuse for the brake also. They dropped it off and that light was on because I had no fuse in my car for the ABS. WTF? I would NOT reccommend this place to anyone unless you have time and money to waste and want to risk having something else broken on your vehicle!
Car fixed – I had a flat tire, and they were nice in helping me with it.
Fast, easy service – AAA suggested I have my car towed to Westside when it would not start. I am in Des Moines attending Drake and did not know where to go. They were able to get me in that day and let me know in advance of the testing costs. They called me later in the day to let me know my fuel pump was not working. Westside got my car fixed that day with no hidden surprises on the final bill. Their service was fast and very professional.
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